Alvin’s Music Academy Refund & Cancellation Policy
This Refund & Cancellation Policy outlines the process for cancellations and refunds for courses and demos at Alvin’s Music Academy.
1. Cancellation by Student / Customer
- If you wish to cancel after registering but before your first class/demo, you may request cancellation by contacting us via email/phone.
- Cancellation may incur a nominal administrative fee (if applicable).
2. Refunds
- If you pay for a course (or demo) and later cancel before the start of the first class, you are eligible for a refund of the paid amount minus any non-refundable fees (e.g., registration/demo fees).
- If you cancel after the classes have begun, refunds will be prorated at the discretion of Alvin’s Music Academy, depending on the number of classes attended.
3. Timeline for Refund Processing
- Refund requests made before first class/demo: processed within 5-7 business days from the date of approval.
- Refunds for cancellations after class commencement: decision and refund (if any) will be processed within 7-10 business days after assessment.
4. How to Request a Refund / Cancellation
- Email: alvinprince19@gmail.com or phone number as listed on website.
- Include: your full name, course/instrument enrolled, registration date, reason for cancellation.
5. No-Show / Missed Classes
- If you miss a scheduled class without prior notice, that class is non-refundable.
- We may offer to reschedule if notified in advance (as per instructor availability).
